Shipping & Processing
Vape Shipping Processing (Excludes No-Vape shipping)
Vape shipping timelines vary by state and depend on distance from our fulfillment center.
The entire order process may look something like this
Order Processing (preparing for shipping): 1-3 business days
Once shipped from our fulfillment and on the way to the delivery carrier in your area: 5-7 days
Once received by the delivery carrier: 2-15 days or until delivered
When will my order ship?
We process orders Monday through Friday, 9am-3pm PST excluding major U.S holidays (Closed on Weekends). Orders are processed in the order they are received.
Normal processing times range 1-3 business days. During holidays and sales events, processing times may take up to 10 business days.
Estimated Transit Times – Begin after processing times
- Deliver-It 2-5 Business Days Tracking
- GLS 2-5 Business Days Tracking
- LSO 6-12 Business Days Tracking
- Next Day Express 8-10 Business Days Tracking
- STAT 4-10 Business Days Tracking links sent by STAT
- Regional Carrier – Ground 15-25 Business Days Tracking
- Better Trucks 5-8 Business Days Tracking
- Sonic 5-8 Business Days
Shipping time estimates do not include processing time! Ex. If you choose 3-10 day shipping the following timeline applies. (ex. 1-2 days processing 3-10 business days shipping = possibly 4-12 business days before delivered).
Please review your shipping address carefully when placing an order. Please make sure you add unit or apartment numbers where applicable. Errors in the shipping address will cause delays in transit times or cause orders to be returned to sender. We will not reship any order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Return To Sender
If we receive an order that was sent back due to non-delivery, we will attempt to contact the customer to resolve the address issue. Packages will be held up to 3 business days before we cancel the order and issue a credit, less the original shipping fee or the cost of shipping.
Address Verifications
If we cannot ship an order due to a missing/incomplete/wrong address, we will hold the order for up to 3 business days while attempting to make contact with customers. After 3 business days, we will cancel the order and credit your original payment form.